NCP Reviews

Put in wrong reg apealed cancelled straight away fair people great car parks especially in Liverpool thank you

Atrocious app; even worse customer service!

App wouldn't let me pay manually- despite being on AutoPay to make sure it got covered.

Emailed to enquire the payment/s; response took 1 month after I followed-up. It took another month to not solve (aka an email every 2 weeks at best).

Now I've been fined due to NCP's incompetence to leave the original simple issue unresolved.

Excellent and quick response to my appeal re a parking fine. Thank you NCP.

When i got to the machine there was a big notice no Cash payments, i then went back to my car to ask my wife if she had her card with her which she did, we then spent the next five minuets trying to pay but perhaps because of our age were both 78 we were unable to get our ticket, so we decided to go to another car park with cash payment, we were only there 13 minutes by which time the cameras had timed us for a £100 fine. We decided to appeal and i have to say NCP were brilliant, they cancelled the fine no problem, nice to see some companies take notice. Well done NCP

I got charged with a ticket in Gatwick Airport as I did not notice the “pay online” signal post, in addition to that I had recently moved to a new build and dvla was still not able
To change the address on my licence..
This caused a redirection to the debt collector charging 170£…
I made an appeal with the appeal team , also with the great help of the live chat service and they came straight towards me understanding the situation helping me and letting me pay only 15£
Great support , fast and helpful

Getting penalty notice without doing payment is okay. But l don't know why they are sending after doing payment at carpark. Better to keep all the receipts from this carpark with us always otherwise will get a penalty notice if we pay by coin. By God's grace, l done the card payment and was the only proof for me to avoid the penalty. It's really ridiculous.

A very long story, but I had a car parking ticket from NCP Craswell Street Portsmouth. I was away out of the country when it arrived, so I didn't know that I had it and by the time I arrived home, I was being chased by their law firm BW Legal (who are extremely aggressive in their approach).

Despite sending numerous copies of my bank statement and even getting a receipt from the NCP car park website (!!) that proved I had paid (make sure you do this by the way) - the legal letters didn't stop coming.

Despite sending both my bank statement and my proof of payment that was issued by NCP themselves - to both NCP and BW Legal proving that I HAD paid it, both NCP and BW Legal ignored the proof and persisted and persisted until I ended up with a CCJ.

I also wrote to the court to provide all of the proof, but as I was out of the country when the PCN arrived, the courts initially didn't do anything. So I started to research for a law firm and found John Abraham at Lawyers4U.

Thank goodness I did. John was extremely responsive and helpful from the beginning. I gave him all of the evidence before he decided if we had a case - we did of course. But he researched it thoroughly before I paid the £299 on the 24th May 22.

By the 8th June, I had received a letter from the court stating my CCJ had been set aside as I had paid it. It took a few weeks, which is normal, for it to be removed from my credit files.

In the meantime NCP have written to say they can see I did pay it, but I paid the wrong car park. This is simply unbelievable and another lie. I am now looking into taking this further.

You have an utter cheek asking me to review you on trust pilot after sending me a parking charge notice for parking we had paid for, luckily we kept the receipt and will do for every car park we use from now on. This is the second time that NCP have sent me unjustified parking charge notices.

I wonder why I still got a Parking Charge Notice even though I had paid the parking via automatic machine and get out from the parking lot far before the time given as stated on the parking bill note. I had lay down the bill on top of my dashboard.

I had provide the proof that I had paid the parking. No sorry? Can you imagine if I dont keep or lost the paid parking bill note?

Or I do not follow the right SOP? Please explain for my future benefit.

I put wrong reg in machine,so was my fault i received a penalty,sent them proof of payment via my bank statement
Within hours they responded and cancelled my penalty notice,thank you NCP

I used the Gatwick drop off service. I got one receipt for using the service, but found out through my bank statements they'd taken the payment 4 times. That was May 29th, I've called and emailed several times and had to sent loads of proof that they took the money... still not had a refund and they don't get back to you when they say they're going to. I just keep getting told to wait longer. I've wasted so much of my time chasing them and sending proof.

Received a fine having pre paid for the parking.
The appeal was accepted however poor poor company with no customer focus. Money making only
Shame it doesn't offer me a 0 score option.

I challenged a mistaken parking ticket (I had paid, and could prove it on my bank statement) and the fine was cancelled in 3 days. This was despite the fact I'd ignored the first letter and gone to Final Reminder. Thanks for quickly sorting this out for me with minimal fuss.

5 STAR RESPONSE.
The reply to my appeal was prompt and proficient, albeit positive.

Downloaded the park pass app to park in Colchester, very easy to use and made it a lot cheeper to park. Car park was clean and tidy.